Thank you for your continued patronage of our products.

We have recently discovered that some of our electric air heaters do not conform to the technical standards stipulated by the Electrical Appliance and Material Safety Law.

We have confirmed that there is no problem under normal use, so we would like to ask our customers who use the target products we listed below to continue to use them.

If you use the target products and have any questions regarding this issue, please contact the Customer Support Center below.

<Incompatible contents>

The cautionary statement does not conform to the technical standards stipulated in the Electrical Appliance and Material Safety Law.

The size of the symbols for general attention requires a height of 10 mm or more, but the product was only 3 mm high.

The size of the symbols for general attention requires a height of 10 mm or more, but the product was only 7 mm high.

<Product number and lot number of the target products>

Product No. Lot No.
・MTL-E003　 PO No.2019-P-××××、2020-P-××××
・MTL-E013　 PO No.2020-P-××××、2021-P-××××
・PR-WA003　 PO No.2018-P-××××
・PR-WA010　 PO No.2019-P-××××
・PR-WA013　 PO No.2019-P-××××
・PR-WA019　 PO No.2020-P-××××
・PR-WA022　 PO No.2021-P-××××
・HOE-M014　 PO No.2018-P-××××
・HOE-M032　 PO No.2019-P-××××
・HOE-M091　 PO No.2021-P-××××

The product number and lot number are indicated on the nameplate sticker on the back or bottom of the product.

Example

<How to deal with this problem>

We will attach a revised nameplate that meets the technical standards.

【Contact Information】
Life on Products, Inc. Customer Support Center

We sincerely apologize for the inconvenience caused to our customers.

In the future, we will be more thorough in product management than ever to prevent similar situations from occurring, so we kindly ask for your continued patronage.